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Overview

The following FAQ will help you and your IT department answer some of the more common questions we receive as institutions implement EVERFI online courses. Because EVERFI courses are delivered through the internet, implementation depends on digital networks and computer technology. The success of your implementation is very important to us.

If your IT department has additional questions, please submit them to our support team.

Table Of Contents


I. Media

What type of media is involved?

Our courses use standard web technologies to deliver courses including HTML5, CSS3, and .mp4 video. Some older browsers do not natively support these technologies.

What if we structure our network to prevent users from individually installing or uninstalling programs on their computers?

We recommend checking with your IT department to determine which computers at your organization meet our minimum system requirements. If users cannot add or remove programs themselves, your IT department will be required to install any necessary software. Sometimes IT can install software on all computers in your institution. Other times only certain devices will meet our minimum system requirements. If not all computers in your organization are equipped to run EverFi courses it’s important to communicate which device(s) will run trouble-free.

What if a user is having problems with the audio/video (long pauses while the audio/video clips load)?

EVERFI uses highly available services to deliver its courses. Issues with streaming media are most frequently due to bandwidth limitations resulting from an overutilization of your organization’s network or specific issues with older computer hardware and software. The two most common areas of network congestion are your organization’s internet connection and WiFi access limitations.

If you are experiencing issues, here are some things you or your IT team can try:

1. Ensure that you are using our minimum system requirements (the latest versions of Chrome, Firefox, or Safari). Typically, using the latest version of Chrome will fix most issues.

2. Close all other applications and tabs (i.e.: iTunes, Facebook, YouTube) and do not have CD’s or DVD’s playing on the computer while viewing the course.

3. Switch browsers, but be sure to use another supported browser (Chrome, Firefox, or Safari).

4. Reboot your computer.

5. Disable all popup blockers and 3rd party toolbars.

6. If using wireless, try connecting your device to a wired Internet connection such as an ethernet jack, which typically offers a faster and more stable connection than WiFi.

7. Try accessing the course from a different Internet connection, preferably one that is high speed. Other areas of the campus network may provide improved bandwidth or a particular machine may be infected with a bandwidth-consuming virus.

8. Try accessing the course at a different time of day (during non-peak hours, i.e. morning). This can address any “traffic jams” in usage on the organization/campus network.

Will opening the course within frames cause problems?

Yes. When users open our course within a frame of another site or mail client they will experience problems either accessing their account or making progress in their account. Please break out of all frames when linking to our URL from your organization web site/communications.


II. Company Network

 

Does the course require that my team download any hardware or software on our campus network?

Our courses are 100% web-based so there is nothing to install. The course uses standard HTTP and HTTPS protocols on ports 80 and 443.

Do I need to modify my firewall or packet shaping devices to permit access to the EVERFI courses?

You will most likely not need to modify your firewall or network shaping devices to allow access. EVERFI courses use standard HTTP protocol and ports 80 and 443. The files are all html, jpg, png, gif, aspx, swf or flv files.

Server and Domain Allowlist

To ensure your learners are able to access their EVERFI content and assignments, please review the information on our IT Allowlist to allow the required URLs and email domains. The list is organized by platform.

If your organization uses Gmail, click here for instructions to allow EVERFI emails for Google.

We use a proxy service to manage our internet traffic. Will I need to do anything to allow access to your site?

Besides allowlisting the domains above, we also recommend adding “crossdomain.xml” as a  keyword (not a URL itself) to a custom category that bypasses authentication. This prevents proxy services from preventing the cross-domain requests our services make.